RPA – Just the Start of Your Intelligent Automation Journey
Robotic process automation (RPA) is a breakthrough for any business looking for better ways to access and use their data. Because of software robots, information is no longer trapped in different systems. With RPA you can access, manage and use your data in powerful ways.
RPA solves problems that stem from data-centric manual tasks. To do this, it interacts with websites, business applications, databases and people to handle repetitive work. It also shifts human workers’ fokus from being to gather data to using data. Because of this, it lets them work more on strategic projects that better serve customers—and improves their job satisfaction.
Smart Processes = Smart Business
”A typical employee spends 30-40% of their time looking for information in email and filing cabinets.”
To see the true value of RPA, consider that a typical employee uses 10,000 sheets of copy paper every year. They also spend 30-40% of their time looking for data in emails and paper files. When you look at those facts, it’s easy to see why so many document-intensive businesses struggle. High volumes of documents, too many information channels, repetitive tasks, and complex backend systems cost a lot of time. These challenges reduce access to data and business agility, swell costs, and slow customer response times. In addition, keeping up with government and industry regulations adds more layers of difficulty.
Companies need a way to make these document-based processes more efficient. The best method for this is to automate getting, understanding and integrating documents and the content they contain.
Luckily, AI has made this a reality with cognitive document automation (CDA). CDA works with multichannel document capture to give users the power to simply get and process any document. Customer applications, tax forms, insurance claims, mortgage packages, on-boarding documents, invoices, sales quotes and orders, purchase orders, contracts, shipping forms, etc. can all be simply handled with AI.
CDA automates reading and understanding what a document is about, what it contains and what to do with it. Done right, CDA lowers document processing costs, improves productivity and data quality and eases compliance. When using RPA and CDA, you create better business results, automate complex processes, speed service and improve customer experience.
Build and Manage a Digital Workforce
Though the benefits of RPA and CDA are many, they are also key parts of an Intelligent Automation platform. Intelligent Automation employs numerous smart technologies to manage a powerful ”total” workforce of both digital and human workers.
Within an Intelligent Automation platform, RPA and CDA work with things like process orchestration, advanced analytics, mobility and engagement. As a result, comprehensive workflows direct robots and humans to automate and handle exceptions in document and data capture tasks.
Experience the Benefits of Kofax RPA
Even companies that solely use RPA see major improvement (25%+) in employee satisfaction, efficiency and customer retention (Forbes Insights Report).
Discover the benefits LEKAB can offer your business via Kofax RPA.
This article was first posted on kofax.com.
CDA (and The Evolution of RPA)
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