Contact & Support

We're your Business Messaging experts

Contact us now to explore how our innovative approach to smart messaging can elevate your business efficiency and digital communication strategies. We're here to help every step of the way.

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Local presence

Our team operates locally, ensuring quick and personal support, communication and troubleshooting.

Customer-driven

We prioritise understanding your unique business needs and objectives.

Service excellence

We work collaboratively for your success and take pride in delivering high-quality and dependable SMS and business messaging solutions.

How can we help?

We are passionate about developing and integrating solutions for business messaging and process automation. Our dedicated team is here to offer guidance and discuss solutions all aimed at enhancing your customer or internal communication strategies. Let's talk!

SMS and rich messaging channel APIs
Digital tools and services for effective communication
Customised Enterprise Solutions
Expertise & engagement

Let's get in touch!

Customer support

Are you an existing customer in need of support? Please send your support request to support@lekab.com.

Are you a 21st customer? Please send an enquiry to support@21st.com

Invoices

Do you have questions about invoices? Please email ekonomi@lekab.com.

Marketing & media

Do you have a marketing or media inquiry? Please email sofia.sandgren@lekab.com.

Contact sales

Fill in the form, and we will get back to you as soon as possible.

We are with you all the way

We know that good and accessible local support is important to you. That is why our support is staffed by experts with extensive experience in our solutions. We are very proud of that! Our mission does not end after implementation; we are with you all the way.

Customer Support

Our offices

Sweden

LEKAB Communication Systems AB
Sankt Eriksgatan 113, 4 tr, 113 43 Stockholm

Office hours: 08:00-17:00 (CET)

Tel: +46-8 635 26 00
Fax: +46-8 635 26 10

Finland

LEKAB Communication Systems OY
Teknobulevardi 3, 01530 Vantaa

Office hours: 08:00-17:00 (EET)

Tel: +358-9 7252 75 40
Fax: +358-9 7252 75 90

Norway

Eurobate A/S
Ryensvingen 15, 0680 Oslo

Office hours: 08:00-17:00 (CET)

Tel: +47 483 95 000

Germany

Also part of LEKAB

Topcom Kommunikationssysteme GmbH

Process automation & transformation

Office hours: 08:00-17:00 (CET)

Tel: +49 211 1746 0
Fax: ++49 211 1746 222

FAQ

Find the answer to your question among our frequently asked questions. Or scroll up to submit a form or call us and one of our experts will be happy to assist you.

What services do LEKAB offer for business messaging?

If you don't already have somewhere to compose, send and receive messages, we provide you with our own CPaaS platform called Web Messaging Tool. If you already have an existing software and want to start sending text messages (traditional or rich) we have a wide range of messaging APIs to integrate alongside our Gateway. If you want to take messaging to the next level, we also provide customised solutions with automation and robotic integrations.

What types of messaging channels do LEKAB support?

We support SMS, RCS, WhatsApp for Business, Facebook Messenger, Instagram Direct, Viber, KakaoTalk, LINE, WeChat, Telegram, Email, Voice and CloudFax. Other channels upon request.

Is the platform compliant with data protection regulations in the Nordics and the EU?

Yes.

How do I integrate LEKAB's messaging solutions with my existing systems and software?

Check out our Gateway and APIs here.

Do LEKAB offer any API documentation for developers integrating your solutions?

You can find the API documentation here.

I have questions regarding invoices. Who do I contact?

Send an email to ekonomi@lekab.com.

Are there any geographic restrictions on the delivery of messages?

No. LEKAB can route messages all over the globe thanks to partnerships with leading carriers and operators.

How quickly can I get started with using the Web Messaging Tool for my business?

Get started today! Scroll up and contact sales for a quick demo.

In which languages are the customer support agents fluent?

Swedish, English, Norwegian and Finnish.

Is there a free trial period?

Yes! Contact us to set up a trial account.

Where are your servers located?

The platform is entirely self-developed and hosted on a cloud service that is located in Sweden.

Where can I find server status?

Find server status here.

Does LEKAB provide analytics and reporting for messaging campaigns?

Yes, see more details here.

Can the platform handle high-volume messaging for large-scale businesses?

Yes. LEKAB have a robust routing infrastructure for high message delivery rates and can send bulk SMS.