RPA and CDA
Intelligent automation involves the use of Robotic Process Automation (RPA), Cognitive Document Automation (CDA) and business process orchestration to achieve the efficiency, compliance, revenue and customer goals of your organization.
RPA and CDA: Better together
RPA and CDA work well together by using AI and software robots to automate different kinds of manual processes:
- RPA automates repetitive manual tasks that interact with websites and applications, trigger responses and communicate with systems – this is the repetitive ”hand work” of processing electronic data.
- CDA automates the processing of unstructured data contained in documents and emails – this is the intelligent ”head work” of understanding what the document or email is about, what information it contains and what to do with it.
Done right, CDA improves information visibility, reduces document processing costs, increases productivity, accelerates processes, increases data quality for fewer errors, ensures compliance, and improves customer engagement and responsiveness.
Some examples of documents that RPA and CDA can help you process are:
- Application forms
- Tax forms
- Insurance claims
- Mortgage packages
- Onboarding documents
- Supporting documents
- Sales quotes
- Sales orders
- Purchase orders
- Shipping documents
Cognitive Document Automation (and The Evolution of RPA)
Learn more about how CDA and RPA work together to make organizations more efficient in this white paper.