Easy system integration
Automated call-in of incident response teams and key stakeholders
Our solutions are used to alert and call in response teams when critical incidents occur. We help you automate the tasks of locating team members, verifying their status, calling in resources as needed, receiving confirmations, and keeping stakeholders up-to-date.
Automating incident response communication means response can come quickly and efficiently. It speeds up the communication processes and immediately reaches all stakeholders, freeing up time for incident managers who can instead focus on resolving the situation. When communication is automated and process-driven, human error is avoided and full compliance to incident response process is ensured.
In case of an incident, the system can be used to call in different competencies to form a response team. The response team can either be static, meaning it will always be the same people in the team, or dynamic, with different people but always comprised of the same combination of competencies.
An incident manager (or other person charged with locating a team) starts a predefined workflow with only a few clicks in a web-based and mobile-responsive interface. The system then automatically uses voice and/or SMS messaging to reach people who can either confirm or reject the call. If someone rejects the call or does not answer within the specified time, the next person in the group will be called. Once the team is full or if there are no more people left to call, the incident manager will receive a text message report. This process can also be followed in real time on a web-based dashboard.
We’ve developed our portfolio of prepackaged SMS services, including Work Requests via SMS and Automated response team call-out. These packages are both designed to improve the process of sending work requests and quickly finding the right personnel in emergency situations.
Save time when it's most important
Minimize incident response time using automated solutions to alert response teams.
Focus on resilience
Keep your team's focus on managing the incident, instead of on manually chasing resources.
Avoid human error
In a crisis situation, human error is both more likely and has bigger impacts than usual. With an automated solution, human error is avoided and procedures are carried out as they should be, every time.