Automated call-in of incident response teams and key stakeholders
We provide solutions that are used to alert and call in response teams. Our solutions automate the tasks of locating team members, verifying their status, calling in resources as needed, receiving confirmations, and keeping incident managers up to date about process progress.
Incident response time is minimized when automated solutions alert response teams
Keep focus on managing the incident instead of manually chasing resources
With an automated solution, human errors are avoided and procedures are carried out as they should every time
Automating incident response communication provides the means to respond to an emerging incident quickly and efficently. It speeds up the communication processes and immediately reaches all stakeholders, while freeing up time for incident managers who can instead focus on resolving the incident. When communication is automated and process-driven, it avoids human errors and ensures full compliance to the incident response process, leaving no room for mistakes.
Designed for standard mobile devices and existing communication infrastructure to save cost
Real-time reporting on dashboards and by SMS messaging lets incident managers and other responsible monitor the process until it has completed
Intuitive and easy user interface minimizes start-up latency and allows no human errors, also if the solution is used in-frequently
High accessibility and performance are musts in time-critical situations
A combination of SMS and automted voice communication both attracts attention and keeps vital information at hand
Escalation and optimized hunting mechanisms find the right resources fast without disturbing others
In case of an incident, the system is used for calling in different competencies to form a response team. The response team can either be static, meaning it will always be the same people in the team, or dynamic, meaning it can be different people but always with the same combination of competencies.
An incident manager (or someone else) starts a predefined workflow with only a few clicks in a web based and mobile responsive interface. The system will then automatically use voice and/or sms messaging to reach people who either confirms or rejects the call. If someone rejects or do not provide an answer within the specified time, the next person in the group will be called. Once the team is full or there are no more to call, the incident manager will receive a text message report. Progress can also be followed in real time on a web based dashboard.
Do you want to learn more about our incident management solutions? Download the free guide!
Some time ago, the paramedic unit in Uppsala County Council contacted Lekab Communication Systems for help with a strategic challenge. The question was how to improve and streamline the staff call-in procedure for critical emergency situations. The answer was an entirely new application for emergency response using SMS. Quickly reaching the right staff is a […]