Failure notifications

Solutions for proactive notifications in case of outages and service failures

Our solutions provide the means for quickly and proactively notify many customers at once.

Utility companies and telecom providers face major customer communication challenges when service disruptions occur. Contact centers need to handle sudden spikes of incoming contacts from customers to avoid long queue times, high abandonment rate and ultimately, a bad customer experience resulting in dissatisfaction. Proactively notifying customers will take the pressure off call center agents allowing them to focus on providing a high level of service to calling customers instead of rushing them off as quickly as possible.

For the company notifications is an important step to perform failure recovery, once failure discovery and identification has been done.

We offer integration into CRM and ERP systems through one of our SMS gateway API:s allowing full automation from within your current system, or as a web based SMS service for manually sending out notifications.

 

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