Solutions for proactive notifications in case of outages and service failures
Our solutions provide the means for quickly and proactively notify many customers at once.
Timely and relevant information in case of outages improve the customer experience
Automated proactive notifications relieves contact centers from incoming calls causing congestion
Reduce the number of call center agents needed to handle inbound calls
Utility companies and telecom providers face major customer communication challenges when service disruptions occur. Contact centers need to handle sudden spikes of incoming contacts from customers to avoid long queue times, high abandonment rate and ultimately, a bad customer experience resulting in dissatisfaction. Proactively notifying customers will take the pressure off call center agents allowing them to focus on providing a high level of service to calling customers instead of rushing them off as quickly as possible.
For the company notifications is an important step to perform failure recovery, once failure discovery and identification has been done.
We offer integration into CRM and ERP systems through one of our SMS gateway API:s allowing full automation from within your current system, or as a web based SMS service for manually sending out notifications.