Save cost and time by replacing manual staff call-in with automated mobile communication
Finding the right staff with the right competence to fill in temporary vacancies or to strengthen a team during a response or call-out can be a time-consuming task. Automating the process using mobile communication offers several advantages.
Without all the human latency that comes with manually searching for and contacting candidates, the time to call-in staff is slashed.
Automation frees up time for staff planners and managers to focus on other tasks, instead of trying to reach employees all day.
Employees will get quicker response when using mobile messaging instead of having to spend time getting in touch with staff planners.
With global messaging reach in the application, hassle-free global and mobile operations are supported.
Employees find it more convenient with an unobtrusive and automated system where they don’t have to engage in personal phone calls or be held in que.
A single system makes it easier for staff planners who will always work in a familiar system, and for employees who will receive messages that always look the same.
We provide a fully automated application for calling in staff with short notice. Based on a few requirements for who is needed (for example, a nurse with special competence in emergency care), the application finds suitable candidates from the database, notifies them about the opportunity, validates incoming answers, assigns a candidate and confirms to all notified candidates if they have been assigned or not.
Filtering makes sure employees only receive relevant notifications. Automatic filtering of who will receive notifications is based on fully configurable variables, for example qualifications, availability, or location. The application can notify a smaller group at a time and escalate the call-in to the next group if the required staff profiles have not been assigned. That way it avoids sending notifications to many more than necessary.
The workflow engine is the core of the system’s intelligence. It manages the call-in process. It controls who to contact and when. It validates and interprets incoming answers, and based on those answers it take different actions in order to reach results.
The communication module manages all aspects of the SMS communication and the connections to our global network of telecom operators.
The staff database contains all the information needed to search for and communicate with employees. It stores information used to filter employees matching the requirements for the position to be filled.
The monitoring dashboard presents the progress of ongoing workflow tasks visually and in numbers. It allows manual intervention in running call-in processes if the conditions change.
The web interface provides all functionality for running workflows and calling in staff as well as managing staff details. It is designed to work just as well on mobile devices as on desktop computers.
The application is highly configurable and can be adapted to fit shifting needs and processes between and within organizations. It is built on a single platform that operates as a free-standing cloud service.
Download solution overview for transport crew call-out!
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